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Package your return with all original items you received. Write your RMA# clearly on the outside of the package and include your original invoice inside the package.Send your return package to:
HCG Complex™ Returns Department
30251 Golden Lantern, Ste E #558
Laguna Niguel, CA 92677
- To ensure a refund is processed correctly, please send returns to the address provided. Write the RMA number clearly on the outside of the package that you are sending back. Your return will NOT be processed without a valid RMA number from our customer service department.
- Please note that we cannot process or refund packages marked "Return to Sender". DO NOT REFUSE DELIVERY ON YOUR PACKAGE. Refusing delivery is not the proper way to return your order for a refund. Refused packages may be lost or otherwise unidentifiable, and ineligible for a refund. We do not issue refunds until we successfully receive and process return packages with a valid RMA# as described below.
- Refunds will be issued only to the same credit card that was used in ordering the product. It generally takes about 7 to 14 business days to receive a refund after we've received your returned package. Refunds will be for the order amount minus any shipping paid and applicable restocking/disposal fee.
- Use a shipping method with delivery confirmation or signature confirmation.We are not liable for lost or stolen return packages. The customer is responsible for the costs of returning any product. Again, we are not liable for your return items until delivery of your return package is accepted.
- Returned products must be received within ten (10) days after we receive your request.
- Once your return is processed you will receive an email confirmation of your return/refund and credit issued.
***YOU MUST OBTAIN A DELIVERY TRACKING NUMBER FOR YOUR RETURN SHIPMENT***This is for your protection. In the even that we have not received your return shipment, without a tracking number there is no way to tell where your package is or if it was even delivered to the proper location. With a tracking number, YOU will be able to verify where and when the package was delivered. WE ARE NOT LIABLE FOR RETURNS UNTIL WE SUCCESSFULLY RECEIVE YOUR COMPLETE RETURN PACKAGE.
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*Although there are no known side effects associated with the HCG diet,
we recommend you consult your physician before starting any diet.
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FDA Nutritional Disclaimer: The dietary information provided by HCG Complex is not intended to diagnose, treat, or cure any illness or to provide medical advice. We are not medical doctors and we do not prescribe medication. If you have any questions about the relationship between nutrition and supplements, we recommend that you seek advice of a qualified, licensed health practitioner. Our opinions are based on literature and research by a variety of medical doctors, chiropractors, naturopathic physicians, biochemists, and other professional researchers. Homeopathic HCG is not approved by the FDA for weight loss. The HCG Complex formula is produced from the highest quality ingredients in an FDA registered, GMP (Good Manufacturing Practice) certified facility. You are encouraged to make your health care decisions based on your own research and the advice of a qualified health care professional. HCG has not been demonstrated to be effective adjunctive therapy in the treatment of obesity. There is no substantial evidence that it increases weight loss beyond that resulting from caloric restriction, that it causes a more attractive or "normal" distribution of fat, or that it decreases the hunger and discomfort associated with calorie-restricted diets.