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Return/Refund Policy

We offer a full 30-day return/refund period for HCG Complex. We are confident that by using HCG Complex and following the diet protocol exactly as instructed, you will be satisfied. We look forward to hearing your success story! (*30-Day Refund Policy for opened/unopened bottles of HCG Complex and unopened bottles of other products ONLY. We do not accept returns for opened products other than HCG Complex.)

Return Requirements

 
  1. Customer must request a refund within 30 days of the delivery date shown on the delivery tracking report, and must send back all original items as received (regardless of whether or not bottle(s) have been opened) within 10 days of requesting the refund. Refunds will not  be issued before the return package delivery is accepted and contents verified.
     
  2. Customer pays return shipping and handling costs.
     
If these requirements are not followed, or if the customer requests a refund after 30 days, no return/refund will be considered. 

Please read the Return/Refund requirements thoroughly then follow the steps listed below. 

Important: DO NOT REFUSE DELIVERY ON YOUR PACKAGE. Refusing delivery is not the proper way to return your order for a refund. Refused packages may be lost or otherwise unidentifiable, and ineligible for a refund. We do not issue refunds until we successfully receive and process return packages with a valid RMA# as described below. We are not liable for lost or damaged return packages. 

Step 1: Request a Refund
 
Please send your refund request to support@hcgcomplexdiet.com. Please include the following in your email:

a) In the subject line, put "Refund Request", then include your order #. 
b) In the email include your full name, contact number and best time to reach you.
c) Please describe in detail the reason you are requesting a refund. Please be as detailed as possible. We may want to discuss your request with you over the phone as well. 
 
Keep in mind before requesting a refund, that there are many ways we can help troubleshoot any issue you may be experiencing during the diet. Our priority is to help you reach your desired weight loss goals.
 
Step 2: Obtain Your RMA #

Once we receive your return request and the return has been approved, you will be sent an email with an RMA #. This number will need to be written clearly on the outside of your return package. Please add support@hcgcomplexdiet.com to your email address book to ensure you can receive emails from us.

Step 3: Send Your Return Package
 

Package your return with all original items you received. Write your RMA# clearly on the outside of the package and include your original invoice inside the package.

Send your return package to:

HCG Complex™ Returns Department

30251 Golden Lantern, Ste E #558
Laguna Niguel, CA 92677

Please read additional important details below:
  • To ensure a refund is processed correctly, please send returns to the address provided. Write the RMA number clearly on the outside of the package that you are sending back. Your return will NOT be processed without a valid RMA number from our customer service department.
  • Please note that we cannot process or refund packages marked "Return to Sender". DO NOT REFUSE DELIVERY ON YOUR PACKAGE. Refusing delivery is not the proper way to return your order for a refund. Refused packages may be lost or otherwise unidentifiable, and ineligible for a refund. We do not issue refunds until we successfully receive and process return packages with a valid RMA# as described below. 
  • Refunds will be issued only to the same credit card that was used in ordering the product. It generally takes about 7 to 14 business days to receive a refund after we've received your returned package. Refunds will be for the order amount minus any shipping paid and applicable restocking/disposal fee.
  • Use a shipping method with delivery confirmation or signature confirmation.We are not liable for lost or stolen return packages.  The customer is responsible for the costs of returning any product. Again, we are not liable for your return items until delivery of your return package is accepted.
  • Returned products must be received within ten (10) days after we receive your request.
  • Once your return is processed you will receive an email confirmation of your return/refund and credit issued. 

    ***YOU MUST OBTAIN A DELIVERY TRACKING NUMBER FOR YOUR RETURN SHIPMENT***
    This is for your protection. In the even that we have not received your return shipment, without a tracking number there is no way to tell where your package is or if it was even delivered to the proper location. With a tracking number, YOU will be able to verify where and when the package was delivered. WE ARE NOT LIABLE FOR RETURNS UNTIL WE SUCCESSFULLY RECEIVE YOUR COMPLETE RETURN PACKAGE.

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